O'Neill Wetsuits Customer Service

Q.How can I contact Wetsuits Customer Service?
A. U.S. Inquiries:
14350 Myford Road
Irvine, CA 92606
Phone: 1-800-331-1637
Email: [email protected]
1022 Bay Marina Drive, Suite 140B
National City, CA 91950-6302

A. European inquires:
O'Neill Wetsuits Ltd.
Units 11-14
Holmbush Industrial Estate
Midhurst
West Sussex
GU29 9HX
Email: [email protected]

Q. What is the Warranty and Repair information for my wetsuit, boot, hood, gloves, rashguard -UV protection, or wake-waterSki vest?
A. Wetsuits General Warranty Information and Policy
If the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. At no time does O’Neill offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer’s name and a copy of the purchase receipt sent to the address below. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.

The following will not be Covered Under Warranty

  • Products classified as seconds
  • Fading from sunlight
  • Alterations
  • Materials over 1 year (from date of original purchase), or 90 days for accessories
  • Repairs or alterations done by anyone other than O’Neill or an O’Neill authorized repair facility
  • Warranty request without original receipt

For U.S. warranty return information: 1-800-331-1637 or [email protected]

Product Warranty and Repairs
All flat-stitched products, glued and blindstitched products and fluid seam weld products:

  • Limited 1-year warranty (from date of original purchase) on workmanship and materials.
Neoprene Dry Suits, Waterproof Zipper Excluded:
  • Limited 1-year warranty (from date of original purchase) on workmanship and materials.
Fabric Dry Suit, Waterproof Zipper and Latex Seals Excluded:
  • Limited 1-year warranty (from date of original purchase) on workmanship and materials.
Accessories:
  • Limited 90-day (from date of original purchase) warranty on workmanship and materials.

General U.S. and Canada Repair Information
For repairs received from the dealer or end user, O’Neill offers a:

  • 10-Business Day Turnaround for warranty Stitched Suits
  • 15-Business Day Turnaround for warranty Glued Suits
  • 20-Business Day Turnaround for warranty Fluid Seam Welded Suits
  • 30-Business Day Turnaround for all Fabric Dry Suits
  • 30-Business Day Turnaround for all Non-Warranty Repairs
Repairs are to be returned clean and dry, postage paid. Please include the name and a daytime phone number with area code, return address (be sure to include postal code, especially for Canadian addresses), product description, and requested action. Send (UPS is our suggested shipper) the suit with the tag to the applicable address below.

Examples of suits that will be rejected for repair
The following suits will be rejected for repair and returned to the customer. Even if the customer is willing to pay for the repair, we will not accept the suit, as doing so will take away resources from valid repairs, jeopardizing their turnaround time.
Home repairs have been done, including but not limited to:

  • Re-gluing of seams using Aqua Seal, or like product.
  • Patching of seams using duct tape, rubber patches, or like product.
  • Re-sewn seams with sewing machine or by hand using needle and thread.
The suit is clearly worn and should be retired; some symptoms include but are not limited to:
  • Cracked, dry neoprene
  • Product has been misused or improperly cared for Generally, any excessive repairs considering the condition and age of the suit.
In the U.S.:
O’Neill U.S. Warranty Repair
1022 Bay Marina Drive, Suite 140B
National City, CA 91950-6302

In Canada:
Oceaner Sports
5759 Sidley Street
Burnaby BC V5J 5E6
Tel: 604 434 0069 #22
Fax: 604 434 0092

Returns:
Q. How do I return my wetsuit, skin, boot, hood, gloves, or rashguard -UV protection item?
A. Wetsuit Returns

  1. O’Neill does not accept color or size exchanges.
  2. Any return will be charged a 20% restocking fee.
  3. Product may not be returned without obtaining a Return Authorization (“RA”) number from O’Neill. The RA number may be obtained by calling O’Neill Customer Service at 1-800-331-1637. This RA number must be clearly visible on the outside of all returned packages. The issuance of RA’s is subject to the sole discretion of O’Neill.
  4. All return requests must be accompanied by the invoice/customer order number on which the goods were shipped.
  5. All returned products must be shipped freight prepaid. Unauthorized and freight collect returns will be refused.
  6. O’Neill has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer’s location, or damage caused by customers.
  7. “Discounted,” “Discontinued,” “Seconds”, and “Altered” suits are FINAL SALES ONLY. NO RETURNS FOR ANY REASON WHATSOEVER.
Send authorized returns (U.S. Online Orders Only from us.oneill.com) to:
O’Neill WEB Returns
14350 Myford Road
Irvine, CA 92606

Q. How can I request stickers?
A. To request stickers mail a self addressed, stamped envelope to:
O’Neill Wetsuits
PO Box 6300
Santa Cruz, CA 95063

Q.Are wetsuits included in all O'Neill sitewide promotions and promo codes?
A. No, all Wetsuit styles are EXCLUDED from all sitewide promotions and excluded from all promo codes! The entire Wetsuit collection is excluded including rashguards, skins, wetsuits, hybrid, accessories and all other wetsuit styles featured in this collection.