Q. How do I return an item?
A. Please go to returns.oneillclothing.com - to initiate your return. Our Returns Center will guide you through the returns and refund process.
You pay nothing upfront. A $7.00 flat fee will be deducted from your refund.
Once your return is received, please allow 2-4 weeks for your return and/or refund to be processed.
If returning a used or damaged wetsuit, a 20% re-stocking fee will be deducted from your return.
Damages can include, but are not limited to: rips, tears, creases, and wrinkles in the wetsuit.
Be aware that your credit card company may require an additional 3-7 days to post the credit to your account.
Q. Can I exchange or return an item?
A. You may return your unused product with tags attached for a full refund within 30 days of the purchase date. Proof of Purchase from the website must be included. Any items returned after 30 days will not be processed. We do not offer direct exchanges, so if you wish to exchange product you will need to return the undesired product for a full refund and place a new order for your replacement at us.oneill.com for online purchases only.
Holiday Returns Window - We know that giving the perfect gift isn't always easy, so to ease your holiday shopping experience we will extend the return window to 60 day. This will apply for orders placed between 11/21/2018 and 01/20/2019 on us.oneill.com
Q. Can I return an item that I purchased at a third party retailer?
A. Sorry, but we only accept returns on product that was purchased through us.oneill.com. Proof of purchase is required.
Q. I received a damaged or defective item?
A. Please contact customer service as it is within 90 days from purchase on us.oneill.com and we will look further into the issue. Proof of purchase is required. Luggage items need to be within 1 year from purchase on us.oneill.com for damaged or defective inquiries. We only accept damaged items purchased through us.oneill.com