Customer Support


How do I sign up for the O’Neill rewards program?
Signing up is easy! Simply create an account here and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points!

What are ways to earn points?

For starters - each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Lean about all the ways to earn points on the rewards page.

How do points convert to dollars?

Earn 1 point for every $1 you spend in our store. 100 points will unlock a $10 coupon, 200 points a $20 coupon, 300 points a $30 coupon, 400 points a $40 coupon, and 500 points a $50 coupon.

To redeem points, make sure you're logged in to your account and at checkout you'll be able to apply the rewards discount from a dropdown selection (next to the coupon code discount box). Please note, if you are wanting to use an accelerated checkout (Paypal, ShopPay, Amazon Pay, etc), you'll need to apply the Rewards discount at checkout prior to navigating to the accelerated checkout.

Visit our Help Center for more info on our Rewards program.


For an up to date order status, log in to your account (or you can retroactively create an account with the email used) to view your order status page. You can also access the status page from your order confirmation email.


If made a mistake on your order, please notify us as soon as possible. We are unable to make most changes to orders, but we will attempt to stop the order from shipping so it can be cancelled and replaced.  Because our warehouse works quickly to process and ship orders as quickly as possible, we cannot guarantee being able to catch it prior to shipping (please note we do offer free returns/exchanges if an order does ship).


If you have a promotional code, please make sure to add it to your order during the checkout.  We are unable to retroactively adjust orders if it was left off – we will need to cancel the order and you will have to replace it.

Please visit our Help Center for more ordering information including placing orders, using promo codes, charges on your credit card, and more.


Standard Ground Shipping: $6.99 – 7-14 business days for transit

2-Day Express Shipping: $14.99 – 2 business days for transit*

Overnight Shipping: $24.99 – 1 business day for transit*

*Excludes HI, AK, GU, PR, APO/FPO, PO Boxes

**All orders take up to 3-4 business days for processing prior to shipping.


Tracking information will be emailed to you when being shipped out.  Please allow up to 24 hours for tracking information to update.

View our Shipping Cut-off Dates to make you get your order placed in-time to be delivered by Christmas.

Visit our Help Center for our full shipping polices and shipping FAQ’s.

Start your free return or exchange at Our returns center will guide you through the returns process and provide you with a free pre-paid return label*.

Returns must be started within 30 days from the date of purchase. Items must be purchased directly from and be in brand new condition with the tags still attached. Once a return is started, the free shipping return label is active for 28 days before expiring.

Once received by our warehouse, please allow 2-3 weeks for processing before your refund is completed.

Items marked as 'FINAL SALE' are ineligible for returns & exchanges.

*At this time Puerto Rico orders are not provided with a pre-paid return label and are required to send it back on your own.

Visit our Help Center for our full returns policy and returns FAQ's.

If you have any questions or inquires, reach out to Customer Support here.

Q. What does the thickness mean in a wetsuit? 
A. The wetsuit thickness measurements is in millimeters and run from the center of the suit,(your core or abdomen) to you extremities (arms and legs). So, for example, a 3/2MM wetsuit, the core of the wetsuit is 3 Millimeters thick and the legs and arms are 2 Millimeters thick.

Q. What is Z.E.N Zip? 
A. Z.E.N Zip is the back zip entry to the wetsuit. O'Neill's original patented Z.E.N closure allows for zipper less free floating feel, short zip, and barrier-2 mixed with zen collar to keep out the water. It allows less paddle flexibility.

Q. What is F.U.Z.E Zip? 
A. F.U.Z.E Zip is the chest zip entry to the wetsuit. Based off O'Neill's patented Z.E.N Zip system, this allows for zipper less free floating feel and more paddle flexibility.

Q. What is the best method to care for my Wetsuit? 
A. Care varies by personal preference and different recommendations but the basics are: Rinse with fresh water after every use. Clean with wetsuit shampoo every 3-5 uses for maximum life time. Oil buttons and zippers every few months.

*O'Neill branded wetsuit shampoo is available in selected retailers.

Q. Can I repair my wetsuit at home myself? 
A. It is recommended that you send all repair inquiries to our O'Neill Wetsuit Repair Team CLICK HERE FOR MORE DETAILS

Q. What is the Warranty Information on Wetsuits? 
A. 1-Year warranty, if the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. At no time does O’Neill offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer’s name and a copy of the purchase receipt sent to the address below. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTYCLICK HERE FOR MORE DETAILS

Visit our Clothing and Wetsuit Size Chart page.  If you have any questions or need assistance, please reach out to our customer service team.

If you would like to receive a print copy of our next seasonal O'Neill men's or women's catalog, sign up here.

If you would like to unsubscribe from receiving future print catalogs, fill out the form here.

You can also view the digital version of the current catalog:

Men’s Catalog

Women’s Catalog

The California Consumer Privacy Act (CCPA) creates new consumer rights for residents of the state of California relating to the access to, deletion of, and sharing of personal information that is collected by businesses. Learn more on our CCPA Page.