FAQ

GENERAL SHIPPING INFORMATION

Free Shipping: On orders $99 and more in the contiguous United States – 5-7 business days for transit*

Standard Ground Shipping: $3.99 – 5-7 business days for transit

2-Day Express Shipping: $7.99 – 2 business days for transit*

Overnight Shipping: $18.99 – 1 business day for transit*

*Excludes HI, AK, GU, PR

**All orders take up to 3-4 business days for processing prior to shipping.

WETSUIT SHIPPING INFORMATION

Wetsuits require a signature upon delivery.

Wetsuits are packaged in a specific way in order to avoid damaging and/or creasing the neoprene.  If returning a wetsuit, please follow these instructions on how to fold/package it.  Damaged wetsuit returns will result in a 20% damage fee.

TRACKING

Tracking information will be emailed to you when being shipped out.  Please allow up to 24 hours for tracking information to update.

O'Neill Customer Service

In order for our staff to provide the quickest response time, we will not be holding phone hours for customer service.  Please reach out via email with any questions.

Email: support@oneillclothing.com
Phone: (855) 554-5930 (Not currently holding phone hours.  Please reach out via email).
Business Hours: Mon - Fri, 9am - 5:00pm PST (Excluding Holidays)

O'Neill Wetsuit Warranty/Repairs
Email: info@oneillwetsuits.com

Q. Can I use two promo codes or offers at once?
Only one offer may be redeemed at a time. No two promo codes or offers may be combined at any time.

Q. I ordered the wrong product, can I adjust my order? 
A. Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please email support@oneillclothing.com or call us at (855) 554-5930. 

Q. Why do I see multiple charges on my credit card for one order? 
A. Upon submitting your order, you will see one pending authorization for each attempt made to place your order. If you did not receive an order number at order completion, then you may have entered the incorrect billing address. We recommend contacting your bank to verify the billing address on your account before trying your order again. If you see multiple pending authorizations, it could be that you entered your billing information incorrectly and tried multiple times. These pending authorizations will be removed from your bank account within 3-5 business days.

Q. What is a pending authorization? 
A. Pending authorizations are temporary holds on your credit line that guarantees available funds for the purchase costs. An authorization is not a charge to your account. The authorization is removed once the transaction is complete. Although pending authorizations usually last for 3 - 5 business days, the duration of these authorizations can vary. Please contact your bank for their policy regarding authorization holds. 

Q. I am trying to place an order with a pre-paid gift card, why won’t my order go through? 
A. When using prepaid gift cards, please contact the credit card company to register and associate your address with the card before using it to order. 

Q. I am using a promo code, so why are some of the items in my order not discounted? 
A. Promo codes may not be combined and may not apply on already discounted items. We only support promotional codes that were issued through us.oneill.com and not through a third-party site. Other exclusions may apply. All Snow and Wetsuits styles including rashguards, skins, wetsuits, hybrid series, accessories, and all other wetsuit styles are EXCLUDED from all promo codes and sitewide promotions!

O'NEILL RETURN POLICY

HOLIDAY RETURN WINDOW: We're extending the returns/exchange window to 60 days for orders placed Nov 1st 2020 - Jan 1st 2021!

We only accept items purchased directly from us.oneill.com back for a refund within 60 days from the date of purchase.  Items need to be in brand new condition with the tags still attached (Please refer to special notes below about Wetsuit returns).

Please go to returns.oneillclothing.com to start your return/exchange through our returns center. Our Returns Center will guide you through the returns and refund process. 

Please allow 2-4 weeks for your return to be processed once the item(s) are received.  Be aware that your credit card company may require an additional 3-7 days to post the credit to your account. 

If returning a used or damaged wetsuit, a 20% re-stocking fee will be deducted from your return. Damages can include, but are not limited to: rips, tears, creases, and wrinkles in the wetsuit. 

Other Notes About Returns:

Can I exchange or return an item?
A. We do offer direct exchanges through our online Returns Center.  Exchanges are only offered for size changes of the same exact product.  If you’d like a different product/color, you’ll need to return the item for a full refund and place a new order for the desired product.

I received a damaged or defective item?
A. Please contact customer service if it is within 90 days from purchase on us.oneill.com and we will look further into the issue. Proof of purchase is required. Luggage items need to be within 1 year from purchase on us.oneill.com for damaged or defective inquiries. We only accept damaged items purchased through us.oneill.com

Can I return an item that I purchased at a third-party retailer?
A. Sorry, but we only accept returns on product that was purchased through us.oneill.com. Proof of purchase is required.

Q. What are the main differences in the Psycho Series wetsuits? 
A. We have 3 styles in this series and below are the main differences:

Freak Styles:The Psycho Freak has the best features and technology available. The lightest firewall ever produced with SuperSeam Weld and O'Neill's Technobutter 2 Air-Insulation rapid drying TechnoButter Neoprene makes this highly innovative, technical design the best performing, warmest wetsuit available. Features include Super Seam Weld, TB Fire Wall Smoothskin, no stitching, least flexible, and highest warmth temperature rating.

Tech Styles:Lighter, warmer, more insulating and quick drying with improved ease of entry. Psycho tech is the latest advancement in cold water wetsuit technology. Features include Fluid Seam Weld, TB Fire Wall Smoothskin, Triple Glued which is also blind stitched, Mid Flexibility and is mid warmth temperature rating

One Styles:This is the ultimate high-performance cold water wetsuit. Built with ultra gooey Technobutter 2 Neoprene and ultra-minimal seam styling. Offers unrestricted mobility, enhanced durability and incredible fit. The Psycho One will raise your performance level to new heights. Main features include: Fluid Seam Weld, No Smoothskin, Triple Glued which is also blind stitched, Highest flexibility, and is the lowest in temperature rating

Q. What does the thickness mean in a wetsuit? 
A. The wetsuit thickness measurements is in millimeters and run from the center of the suit,(your core or abdomen) to you extremities (arms and legs). So, for example, a 3/2MM wetsuit, the core of the wetsuit is 3 Millimeters thick and the legs and arms are 2 Millimeters thick.

Q. What is Z.E.N Zip? 
A. Z.E.N Zip is the back zip entry to the wetsuit. O'Neill's original patented Z.E.N closure allows for zipper less free floating feel, short zip, and barrier-2 mixed with zen collar to keep out the water. It allows less paddle flexibility.

Q. What is F.U.Z.E Zip? 
A. F.U.Z.E Zip is the chest zip entry to the wetsuit. Based off O'Neill's patented Z.E.N Zip system, this allows for zipper less free floating feel and more paddle flexibility.

Q. What is TechnoButter? 
A. TechnoButter is the most advanced neoprene on the market. Super stretch, less water absorption, and quick drying. 20% lighter, 30% less water absorption with quick dry properties.

Q. What is the best method to care for my Wetsuit? 
A. Care varies by personal preference and different recommendations but the basics are:

Rinse with fresh water after every useClean with wetsuit shampoo every 3-5 uses for maximum life time. *O'Neill branded wetsuit shampoo is available in selected retailersOil buttons and zippers every few months

Q. Can I repair my wetsuit at home myself? 
A. It is recommended that you send all repair inquiries to our O'Neill Wetsuit Repair Team CLICK HERE FOR MORE DETAILS

Q. What is the Warranty Information on Wetsuits? 
A. If the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. At no time does O’Neill offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer’s name and a copy of the purchase receipt sent to the address below. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTYCLICK HERE FOR MORE DETAILS

Find all our Clothing and Wetsuit Size Charts HERE.  If you have any questions or need assistance, please reach out to our customer service team.

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