Wetsuits Customer Service

U.S. INQUIRIES:

Phone: 1-800-331-1637

EUROPEAN INQURIES:

O'Neill Wetsuits Ltd.
Units 11-14
Holmbush Industrial Estate
Midhurst
West Sussex
GU29 9HX

WETSUITS GENERAL WARRANTY INFO & POLICY

Please be advised that as a result of supply chain disruptions caused by the pandemic, repair turnaround times are delayed. We are doing our best to navigate this situation and thank you in advance for your patience and understanding.

If the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. At no time does O’Neill offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer’s name and a copy of the purchase receipt sent to the address below. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY. Effective Oct 15, 2020, due to the disruption caused by COVID-19 O'Neill will no longer be accepting non-warranty repairs.

The following will not be covered under warranty:

Products classified as seconds
Fading from sunlight
Alterations
Materials over 1 year (from date of original purchase), or 90 days for accessories
Repairs or alterations done by anyone other than O’Neill or an O’Neill authorized repair facility
Warranty request without original receipt

For U.S. warranty return information: 1-800-331-1637 or info@oneillwetsuits.com

PRODUCT WARRANTY & REPAIRS

All flat-stitched products, glued and blindstitched products and fluid seam weld products:

Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Neoprene Dry Suits (Waterproof Zipper Excluded):

Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Fabric Dry Suit (Waterproof Zipper and Latex Seals Excluded):

Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Accessories:

Limited 90-day (from date of original purchase) warranty on workmanship and materials.

U.S. & CANADA REPAIR INFORMATION

For repairs received from the dealer or end user, O’Neill offers a 30-business day turnaround. Times may vary during peak repair times.

Repairs are to be returned clean and dry, postage paid. Unhygienic repairs will be rejected. Please include the name and a daytime phone number with area code, return address (be sure to include postal code, especially for Canadian addresses), product description, and requested action. Send (UPS is our suggested shipper) the suit with the tag to the applicable address below.

The following suits will be rejected for repair and returned to the customer. Even if the customer is willing to pay for the repair, we will not accept the suit, as doing so will take away resources from valid repairs, jeopardizing their turnaround time.

Home repairs have been done, including but not limited to:

Re-gluing of seams using Aqua Seal, or like product.
Patching of seams using duct tape, rubber patches, or like product.
Re-sewn seams with sewing machine or by hand using needle and thread.

The suit is clearly worn and should be retired; some symptoms include but are not limited to:

Cracked, dry neoprene
Product has been misused or improperly cared for Generally, any excessive repairs considering the condition and age of the suit.

Unhygienic product that is not sent in clean and dry.

U.S. & CANADA REPAIRS ADDRESS

O’Neill Warranty Repair
1022 Bay Marina Drive, Suite 105
National City, CA 91950-6302

MISCELLANEOUS

Please note, all wetsuit styles are EXCLUDED from all promotions and discount codes! The entire Wetsuit collection is excluded including rashguards, skins, wetsuits, hybrid, accessories and all other wetsuit styles featured in the Wetsuits collection.